COCO’NUTS BEHIND THE SCENE – WHY IS OUR CUSTOMER SERVICE SO UNIQUE?
As a thriving graphic design firm in Edmonton, we’ve been in business for over 10 years, and by now, we know our own brand very well. Which is precisely why we can help you develop yours!
One of the most essential parts of Creative Coco’Nuts, apart from our innovative advertisement campaigns and our fabulous portfolios, is also our unique customer service.
It can seem basic, but yes, we care about our customers. A personalized and customized customer service is at the core of what we do. And actually, to stay on top of today’s competitive market, nobody can really do without it.
No matter the industry that we work with, be it construction, universities, school boards, non-profit organizations, restaurants, real estate, retail, entertainment, information technologies, our customers recognize that we have a business partnership that is defined by our more than excellent service.
So… why is our service so unique?
OUR CUSTOMER SERVICE IS PERSONALIZED.
We live in a world where customer service is more often than not associated with a 1-800 number or a automated reply system. You probably have had the following experiences:
You call one of those toll-free numbers. You wait. You hear terrible elevator music. You hear the same message over and over again. You wait some more. You talk to an agent, eventually. You tell your story. You might get transferred or asked to call again later. Your question or issue might be answered, eventually.
Same thing with some of the cheaper companies on the market that offer an “online service”. It looks like they’re here for you, but this isn’t necessarily true. Are you even sure you’re talking to a real person? Those sites have prepackaged answers. If you send an email with an issue that is outside of the box, you’ll never get an immediate response. There can be delays after delays and your projects and deadlines can be compromised. You might even get so frustrated that you’ll end up cancelling your order.
No matter what happens, at the end of the process, you might have lost your time, your patience or your mind…
This is not our standard, needless to say. We’ll treat you as a person, not a case number. When you call or email Creative Coco’Nuts, you’ll talk directly to us, Céline or Julie.
Let’s say you want to use our expertise to develop your brand awareness, we’ll go and meet you personally. We’ll “listen, discuss, consult” directly with you. We’re experts in communication, so that’s exactly what we’ll do. We’ll truly communicate with you, our customers. This has the obvious advantage of reducing any risk of miscommunication for your project, and subsequently wasting your time and ours.
IT’S EASY AND CUSTOMIZED.
In our domain, things need to be touched, things need to be seen. You’ll need to see a first draft with your own eyes. We’ll need to be there, by your side, to explain the vision that we followed to develop such and such idea, why we went with a specific color scheme. If we’re designing a brochure or a wedding invite for you, we’ll bring you samples so that you can choose the paper or the gloss that you really want.
Once you’ve approved your order, no worry, we’ll do the rest. We take care of business. We take care of everything. From conception to production, from printing to delivery, we’ll plan it all for you. This proximity with our customers (Also read TOP 4 REASONS TO CHOOSE A PROFESSIONAL AND LOCAL BUSINESS FOR YOUR BRAND) is paramount for the level of professional service we strive to always give.
It’s all about the experience. With Creative Coco’Nuts, you know what to expect. We know that you have many choices for your graphic and marketing needs, but we’re proud to set ourselves apart with our unique customer service.
CONTINUOUS SERVICE – THINKING LONG TERM
You probably already know about the importance of following up. It’s nice to have a perfect product, a beautiful piece of signage or a functional mobile friendly site, but you need to maintain it, push it forward so it doesn’t get lost in the background. In other words, your brand must be visible all the time.
Today, it’s simply not possible to do without a continuous presence on the web and in social media. We know how to use these platforms to promote your business. We can create virtual campaigns and banners for you. We’ll incorporate a SEO (Search Engine Optimization) strategy to attract people to your virtual world or store.
You might not be comfortable or knowledgeable with websites and social media maintenance. Have no fear, we offer the ultimate service: we can train you to manage your brand new website and feed your social media platforms. Refreshing your content is important, as it will keep your own customers engaged.
And after all, that’s what you and Creative Coco’Nuts want: develop a cool product, launch a specific marketing campaign or create a unique service that will make your customers totally satisfied so that they come back over and over again.
Talk to you soon!
Julie and Céline